A summary of the changed sections within ICP1 issue 10. Note: The below list is not exhaustive, with grammatical changes, updates to current standards or the removal of obsolete standards not being included. Clause Mod type Details General Changed The business operating manual is now referred to as a documented management system. Clause 3 Changed Strengthened requirements regarding Selling codes of ethics and complaint handling arising from breaches. Clause 3 Changed Clarified documentation requirements for quotations & contracts. Clause 4 Changed Screening and ID card requirements updated to align with PD6662. Clause 7 Changed Clarified wording related to the handling of complaints and the requirements for a process to cover them. Clause 8 Addition Updates and additional requirements/considerations relating to training.